Refund policy
Refund Policy on Clothing
Your satisfaction is our top priority. We'll gladly provide a full refund or exchange on items in their original condition, with original tickets attached, within 30 days from the date of purchase. You must provide the packing slip when returning or exchanging an item. The refund will be issued in the original method of payment. Please note that any shipping costs incurred to return your items are non-refundable.
Refund Policy on Bibs, Masks, Bras, Socks and Shoes
All bibs, face masks, bras, socks and shoes are final sales and cannot be exchanged or returned.
Refunds
To be eligible for a refund, the items must not have been worn, washed or altered. Please ensure the original tags are still attached. Refunds will be issued in the original method of payment used at the time of purchase.
Please note that any shipping costs incurred to return your items are non-refundable.
Before returning your items, you must obtain an Authorization Number. You can request one by sending us an email at info@ovidis.com or by contacting our customer service helpline during our business hours.
Business Hours
Monday - Friday
9:00 AM - 5:00 PM (EST)
Ovidis Adaptive Wear
Tel: (450) 736-7362
Fax: (450) 736-7363
Email: info@ovidis.com
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once you have obtained your authorization number, ship the items you wish to return, along with your packing slip and authorization number, to the following address:
Ovidis Adaptive Wear
4085, boul. Le Corbusier
Laval, Quebec
H7L 5E2
Once your package is received, we will send you an email to notify you that we have received your returned items. A credit will automatically be applied to your credit card or original method of payment. Please allow some time for processing.
Exchanges
If you are not completely satisfied, we will gladly exchange the item. To exchange an item, send us an email at info@ovidis.com or call our customer service helpline. It will be our pleasure to resolve any issues you might have.
Business Hours
Monday - Friday
9:00 AM - 5:00 PM (EST)
Ovidis Adaptive Wear
Tel: (450) 736-7362
Fax: (450) 736-7363
Email: info@ovidis.com
