Returns & Exchanges

Shipping

Do I qualify for free shipping?

We offer free shipping Canada-wide on all orders over $100 before taxes. Unfortunately, international orders and surgical masks do not qualify for free shipping.

Do you ship internationally?

We currently ship across Canada and internationally. You can view our shipping rates on the shopping cart page or during checkout. If we do not ship to your country, please contact us to make special arrangements. It will be our pleasure to serve you.

What shipping options are available?

We offer flexible shipping options to best suit your needs. Customers can choose from a variety of trusted carriers, including Canada Post, UPS, USPS, FedEx, and Purolator.

During checkout, you’ll have the opportunity to select your preferred shipping method based on your location, delivery speed, and budget.

Special Note: While a Canada Post strike is underway, rest assured that all orders will continue to be shipped without delay. We are proactively shipping all orders using alternate carriers to ensure a timely and reliable delivery.

How are shipping costs calculated?

The shipping costs are automatically calculated based on your shipping address. The shipping charges are also subject to sales taxes. The final amount of the shipping costs will be shown to you during checkout at the billing and review step.

What are the delivery times?

Delivery times will vary based on your selected carrier during checkout. Standard shipping will take 3-7 business days and express shipping will take 2-3 business days.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. Use the tracking number to follow your order until it reaches the shipping address. Please note that tracking may take up to 24 hours to appear online and is not available on all orders.

If you have an account, you can view the status of your order on your account page. If you do not have an account and you did not receive your tracking number, call our customer service helpline for more information.

What if I haven't received an order confirmation email?

If you made a purchase, you should have received an order confirmation email within minutes. If you did not receive your order confirmation email, check your spam or junk folder in your email application. The confirmation email may have been mistakenly directed to the wrong mail box. You can also call our customer service helpline for more information.

Missing tracking information?

When we ship an order, it may take up to 24 hours to appear on our website. If, after 24 hours, it still does not appear on our website, call our customer service helpline for more information.

Payments

Secure Payments: Shop with confidence

You can rest assured that shopping online at Ovidis is safe and secure.

Using a technology called Secure Socket Layer (SSL), we're able to protect the safety of your online transactions by encrypting certain sensitive information, such as your card number and expiry date. Since only we can decode this information, we're able to ensure a safe environment for all your online transactions.

If you're still not comfortable shopping online and would prefer to place your order by phone, please call our Customer Service helpline during our office hours.

Business Hours
Monday - Friday: 9:30AM - 4:00PM EST

Contact
Tel: (450) 736-7362
Toll Free: (833) 736-7362
Fax: (450)73607363
Email: info@ovidis.com

Returns & Exchanges

What is your return & exchange policy?

Policy on Clothing

Your satisfaction is our top priority. We'll gladly provide a full refund or exchange on items in their original condition, with original tickets attached, within 30 days from the date of purchase. You must provide the packing slip when returning or exchanging an item. The refund will be issued in the original method of payment. Please note that any shipping costs incurred to return your items are non-refundable.

Policy on Bibs, Masks, Bras, Socks and Shoes

All bibs, face masks, bras, socks and shoes are final sales and cannot be exchanged or returned.

How do I get a refund?

To be eligible for a refund, the items must not have been worn, washed or altered. Please ensure the original tags are still attached. Refunds will be issued in the original method of payment used at the time of purchase. Please note that any shipping costs incurred to return your items are non-refundable.

Before returning your items, you must obtain an Authorization Number. You can request one by sending us an email at info@ovidis.com or by contacting our customer service helpline during our business hours.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once you have obtained your authorization number, ship the items you wish to return, along with your packing slip and authorization number, to the following address:

Ovidis Adaptive Wear
4085, boul. Le Corbusier
Laval, Quebec
H7L 5E2

Once your package is received, we will send you an email to notify you that we have received your returned items. A credit will automatically be applied to your credit card or original method of payment. Please allow some time for processing.

What do I do if I want to exchange an item?

If you are not completely satisfied, we will gladly exchange the item. To exchange an item, send us an email at info@ovidis.com or call our customer service helpline. It will be our pleasure to resolve any issues you might have.

Business Hours
Monday - Friday9:30 AM - 4:00 PM (EST)

Contact
Tel: (450) 736-7362
Toll Free: (833) 736-7362
Fax: (450) 736-7363
Email: info@ovidis.com