Frequently Asked Questions

How can I save the taxes on my purchase?

As a Canadian resident, you can be exempt from paying the sales tax when buying adaptive clothing if you have a prescription from your doctor. In order to benefit from this exemption, follow the steps described in our Sales Tax Exemption page.

What do I do if I have a prescription?

If you have a prescription, you can be exempt from paying the sales tax when buying adaptive clothing. In order to benefit from this exemption, follow the steps described in our Sales Tax Exemption page.

What are the advantages of creating an account?

We do not require you to have an account to browse our website or purchase online merchandise. We do, however, recommend creating an account to save you the trouble of re-entering your personal information upon each visit, which will speed up the checkout process.

Having an account will also allow you to save the sales tax on all your purchases and receive emails regarding our exclusive news and promotions. You can also view your order history and see the current order status for any purchases currently being processed.

Is it safe to use my credit card?

Absolutely. We take the security of your online shopping very seriously. We use Secure Sockets Layer (SSL) technology to create a secure environment for internet transactions. SSL technology encrypts data (such as the card number and expiry date) and only allows Ovidis to decode the information.

If you're still not comfortable with shopping online you can place your order over the phone. Please call our customer service helpline during our business hours. If we are not available, please leave us a message and we will contact you as soon as possible.

Business Hours
Monday - Friday: 9:30 AM - 4:00 PM (EST)

Ovidis Adaptive Wear
Tel: (450) 736-7362
Toll free: (833) 736-7362
Fax: (450) 736-7363
Email: info@ovidis.com

Can your clothes be machine washed and dried?

We take great care in choosing fabrics that are resistant to industrial laundry services.

Do you have a size chart to help me choose the correct size?

We have a size chart link available on each product page. Our size charts can also be found on the Size Guides help page.

Placing An Order

What sales tax will be charged on my order?

You will be charged a sales tax based on your shipping address. The shipping charges are also subject to sales taxes. The final amount of the sales tax will be shown to you during checkout at the billing and review step.

However, international orders are tax-free! We will not charge taxes on orders being shipped outside Canada.

Did you know that as a Canadian resident, you can be exempt from paying the sales tax when buying adaptive clothing if you have a prescription from your doctor. In order to benefit from this exemption, follow the steps described in our Sales Tax Exemption page.

What are available payment options?

We accept Visa, MasterCard and PayPal. Please note, for PayPal you will be redirected to their login page so you can input your information. Once that is complete you will be brought back to our checkout page.

When will my credit card be charged?

Your credit card will be charged for the entire amount of the order at the time of purchase.

Why was my card declined?

A common reason for a credit card being declined is because your billing address does not match the information your financial institution has on file. If your order still cannot be processed then we advise you to change your payment method. If the problem persists please call your financial institution.

My Account

How do I sign up for an account?

You can create your account by clicking this link.

I forgot my password. How can I reset my password?

Go to the login page and then click on “Forgot Password.” Enter the email address you used to register. We'll then email you a password reset request. Once you've received our email, click on the link provided, which will bring you to a page where you'll be able to set up a new password.